Disclaimer

Vacate File is general information, not legal advice.

Our kits help Australian renters organise their move-out: what to clean, what to photograph, how to file it, and what to write. They are written for renters across Australia and do not take into account your lease, your property, your state’s current rules on any given day, or your personal circumstances.

What we don’t do

• We don’t give legal advice or tell you whether a claim is valid.
• We’re not a tenancy advice or advocacy service, a law firm, or a cleaning company.
• We don’t review your photos, lease, condition reports or correspondence.
• We don’t contact your agent, landlord or bond authority, and we don’t represent anyone at a tribunal or court.

No guaranteed outcome

We cannot and do not promise that you will receive all or part of your bond. Outcomes depend on facts we don’t know and on decisions by other people, bond authorities and tribunals. The promise we make is narrower: if you follow the kit, you’ll have an organised evidence file and clear next emails.

Official sources

Tenancy laws, forms and timeframes differ between states and territories and change over time. Our state notes link to official government and statutory bond authority websites. Always check the current information there before relying on it. We don’t reproduce government forms.

Getting advice

If you need advice about your situation, contact your state or territory’s tenant advice service, a community legal centre, or a lawyer. The official renting pages linked in your state notes list current free services.

Safety

Never attempt electrical, gas, plumbing, glazing or structural work yourself. Follow product labels on cleaning chemicals, ventilate, and never mix bleach with acids or ammonia.