Questions, answered plainly

We’re connecting card payments. Until that’s live, the checkout records your name, email, state and choice of kit, and no payment is taken. As soon as payments are connected, we’ll email you a secure Stripe payment link at the listed price. Your file is delivered by email right after payment. We never ask for card details on this website — card payments will be handled by Stripe.

We don’t promise that. Bond outcomes depend on the facts, your agreement, the other party and sometimes a tribunal. What we promise is narrower and something we can keep: you’ll walk out with an organised evidence file and clear next emails.

No. Vacate File is general information and an organisation system. It isn’t legal advice and doesn’t consider your circumstances. For advice about your situation, contact your state’s tenant advice service, a community legal centre or a lawyer. Your state notes link to official sites that list free services.

No. We don’t review documents or photos, contact agents or landlords, or represent anyone at a tribunal or court. Support is for product questions only — downloads, the right state file, and refunds.

Core ($49) covers one state or territory: the countdown, photo protocol, worksheets, fair wear and tear guide, decision tree, email pack, evidence index and your state notes. All-States ($79) includes all eight state and territory notes plus a claim-response worksheet, a national directory of who handles bonds, and a share-house add-on.

Yes. Email us with your order email and the state you need, and we’ll send the correct Core Kit at no charge.

New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the ACT and the Northern Territory. The Northern Territory works differently — there’s no central bond authority — and the NT notes explain that.

No. Forms and deadlines change. The kit links you to the current official source for each state, and tells you what to look for when you get there.

As a PDF (A4, printable) and a ZIP pack, by email, straight after payment. Worksheets print well in black and white.

This is edition v2026.1. We review the kits twice a year, in May and November, and check every official link. Buyers receive the next edition of the file they bought for free for 12 months.

A 14-day change-of-mind refund on any kit, even after download, once per customer. Your rights under the Australian Consumer Law are separate and always apply — if the file has a major problem (for example it doesn’t match its description), you’re entitled to a refund whenever you raise it. Full refund policy.

GST not included until we are registered; prices will stay the same and become GST-inclusive after registration.

No — support is email only, at hello@vacatefile.com.au. We aim to reply within one business day.

Yes — the All-States File includes a share-house add-on: a task split table, a money checklist and a short split agreement everyone can sign before the cleaning starts.