Privacy policy

We collect as little personal information as we need to sell and deliver the kits, and we handle it in line with the Australian Privacy Principles. Questions: hello@vacatefile.com.au.

What we collect

• Order details: your name, email address, the state or territory you choose, the product, an order reference, and the date and time.
• Payment information: handled by Stripe. We receive confirmation of payment and limited details (such as the last four digits of a card and the country), never your full card number.
• Technical information: our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) for security and reliability.
• Email activity: whether our delivery and follow-up emails were delivered, opened or clicked, so we can fix delivery problems.

We don’t ask for your address, phone number, lease, photos or anything about your landlord. Please don’t send us these.

Why we collect it

• To take your order, deliver your kit and resend it if needed.
• To send the short series of how-to emails that come with your kit (days 0, 2, 5, 10 and 16).
• If you opt in, to tell you occasionally about new kits or editions.
• To process refunds, meet tax and record-keeping obligations, and prevent fraud.

Email and unsubscribing

Every email we send identifies Vacate File and includes a working unsubscribe link, as required by the Spam Act 2003. Unsubscribing stops follow-up and marketing emails; you’ll still receive receipts or messages about an order you’ve placed.

Who we share it with

We use service providers to run the business: Stripe (payments), an email delivery provider, and Vercel (website hosting). Some of these providers store data outside Australia, including in the United States. We share only what each provider needs. We do not sell or rent your personal information, and we don’t share it with landlords, agents or advertisers.

How long we keep it

Order and payment records are kept for at least five years for tax purposes. If you ask us to delete your information, we’ll delete what we’re not required to keep.

Security

We use reputable providers, encrypted connections (HTTPS), and limit access to order data to the systems that need it.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by emailing hello@vacatefile.com.au. If you have a privacy complaint, email us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner.