Refunds

We want you to be happy with your kit, and we want this to be simple. There are two separate things here: our change-of-mind policy, which is our choice, and your consumer guarantee rights, which are the law and always apply.

Change of mind — 14 days

If you decide the kit isn’t for you, email hello@vacatefile.com.au from your order email within 14 days of purchase and we’ll refund you in full, even if you’ve downloaded it. No form, no reasons needed. This is limited to one change-of-mind refund per customer. After 14 days, we don’t offer change-of-mind refunds — but your consumer guarantee rights below still apply.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, a kit must be of acceptable quality, match its description and our sample pages, and be fit for any purpose we’ve told you it’s fit for.

• Major problem — for example, the file is corrupt and we can’t supply a working copy, it’s substantially different from its description, or it’s the wrong product and we can’t fix that: you can choose a refund.
• Minor problem — for example, a broken link, a typo, or the wrong state file: we’ll fix it within a reasonable time (usually by sending a corrected file). If we don’t, you can ask for a refund.

These rights don’t expire after 14 days. They don’t apply if you simply change your mind outside our policy, or if a problem was clearly pointed out before you bought.

What isn’t grounds for a refund under the guarantees

The outcome of your bond. The kit is general information and an organisation system; it does not promise any bond outcome. If your situation isn’t what you hoped, you’re still welcome to use our change-of-mind policy within 14 days.

How refunds are paid

Refunds go back to the original payment method through Stripe, normally within 5–10 business days depending on your bank. We’ll confirm by email when it’s processed.

More about consumer guarantees: ACCC — Consumer rights and guarantees.