Terms of sale

These terms apply when you order a Vacate File kit from this website. Please read them with our refund policy, privacy policy and disclaimer. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

1. Who we are

Vacate File is an Australian business based in South Australia. Our business details (including our ABN once issued) are shown on your receipt. Contact us at hello@vacatefile.com.au.

2. What you’re buying

Vacate File kits are digital documents (PDF and ZIP) containing general information, checklists, worksheets and template emails to help Australian renters prepare for moving out or for a routine inspection. The products are:

• Core Kit — $49 AUD: the core move-out file plus notes for one state or territory you choose.
• All-States File — $79 AUD: the core move-out file with notes for all eight states and territories, a claim-response worksheet, a national bond directory and a share-house add-on.
• Inspection Prep — $19 AUD: a mid-lease routine inspection mini-kit.

Accurate sample pages are available on our sample page.

3. What the products are not

The kits are not legal advice and are not a tenancy advice, advocacy or representation service. We do not review your documents or photos, contact anyone for you, or represent you. We do not promise any outcome in relation to your bond or any dispute.

4. Prices and GST

Prices are in Australian dollars. GST not included until we are registered; prices will stay the same and become GST-inclusive after registration.

5. Ordering and payment

Payments are processed by Stripe. We never see or store your full card details. During early access, the checkout records your order details without taking payment; we then email you a secure payment link. A contract for the kit is formed when your payment is completed.

6. Delivery

After payment, we email you a download link for your kit, usually within minutes. If it hasn’t arrived within an hour, check your spam folder and then email us. Download links remain active for at least 12 months, and we’ll resend on request.

7. Licence

When you buy a kit you receive a non-exclusive, non-transferable licence to use it for your own personal, non-commercial purposes, including printing copies for your household or share house. You may not resell, republish, share publicly or use the kit commercially (for example, as a property manager or cleaning business) without our written permission.

8. Updates

We review kits in May and November each year. If we release a new edition within 12 months of your purchase, you can request it free.

9. Refunds and consumer guarantees

See our refund policy. In short: a 14-day change-of-mind refund once per customer, and your Australian Consumer Law rights always apply.

10. Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any loss arising from decisions you make using the general information in the kits, including any amount retained from a bond. Where our liability for failing to comply with a consumer guarantee can lawfully be limited, it is limited to supplying the kit again or refunding the price you paid.

11. Governing law

These terms are governed by the laws of South Australia. Consumer protections under the law of your own state or territory still apply to you.

12. Changes

We may update these terms. The version in force when you place your order applies to that order.